At Vantra, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 24 hours of receiving the product for a refund (in new, uninstalled condition and original packaging).
1. Your refund credit will be issued after the item has been returned and inspected.
2. The cost of the shipping will be deducted from the credit amount. In other words, you are responsible for the shipping cost of any item you return.
3. Any expedited shipping charges you paid on the original order are non-refundable.
EXCEPTIONS - We cannot accept returns of:
1. Products that have been clearly identified as non-returnable on the Product Details Page
2. Products that have been installed or assembled
3. Products that are not in the original condition and packaging
4. Products with unwrapped crystals
5. Products that are Made-to-Order, Custom or Special Order to your specifications
6. Light Bulbs
7. Large quantities of the same product (6 or more)
8. Open-Box items or Clearance merchandise
Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need - including finish samples etc.
Note that a request to return items totalling more than INR 25000 may incur restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.